Over 30'000 Users migrated to new digital Workplace and saved Costs in the Process
Swiss Federal Railways (SBB) transports more than 1.32 million passengers and 200’000 tons of goods each day. Over 32’500 passionate employees help to make SBB the backbone of public transport and work to achieve the joint vision regarding mobility of the future.
Initial Situation
With the «NEXT» program, SBB is renewing the entire workplace of its employees. More than 25'000 employees need to be informed and more than 40'000 mailboxes are to be migrated automatically to Exchange. A large number of applications from the Microsoft 365 range are to be made available to employees. The aim is to enable users to to be able to use and personalize as many tools as possible independently. The lynchpin of the migration is the collaboration tool Microsoft Teams. Over 10'000 SharePoint site collections will be converted to Microsoft 365 Groups with Teams. In addition to the new software solutions, the employees’ work devices will also be replaced with the latest Windows 10 devices.
Solution
For more than 1.5 years, a team of five to eleven people from isolutions accompanied the SBB in the project «NEXT». More than 30,000 users were migrated to Microsoft 365. SBB can now provide its employees with a wide range of Microsoft 365 applications, including Microsoft Teams, Flow, Power Apps, SharePoint Online, Exchange Online or even Yammer and several more. Thanks to an intensive pilot phase with over 600 users, the migration was carried out smoothly. Well-planned accompanying measures led to high user adoption and a 200% increase in usage of the new Teams platform. Integration of the Microsoft 365 products into the rest of the SBB technological environment is underway. In addition to the technical implementation, isolutions trained around 120 people from the group’s top management and provided consulting support to SBB in the areas of governance, collaboration and communication.
Benefits
- Employees can prepare their own work environments based on the self-service model.
- Substantial savings compared to the previous hosting model.
- The scope of services offered by the workplace was greatly expanded.
- Intensive supporting measures led to a high rate of adoption.
Ulrich Leutwiler
Head of Product Management Collaboration | SBB
«The collaboration with isolutions was very good throughout all project steps. The isolutions team seemed very passionate, full of ideas, but also reliable! Many thanks for the great cooperation.»
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