Evaluation expertise: How isolutions helped MLL Legal to select an efficient and neutral partner

The merger of MLL and FRORIEP led to efficiency losses due to different core systems. isolutions took on the evaluation task, integrated the employees at an early stage, optimized the work processes and enabled MLL Legal to select a partner with state-of-the-art technology, covering all relevant areas and avoiding complete dependence on the provider.

As one of the largest Swiss commercial law firms, MLL Legal advises its clients in all areas of commercial law. In particular, MLL Legal is characterized by first-class industry expertise in technically innovative specialist areas such as fintech, blockchain and AI, but also in regulated and innovative industries such as life sciences, ICT, financial services, real estate and retail or luxury. The firm has grown both organically and through strategic mergers. The most recent merger took place on July 1, 2021 between Meyerlustenberger Lachenal. Since then, MLL Legal has employed around 250 people, including around 150 lawyers, at its four Swiss offices in Zurich, Geneva, Zug and Lausanne as well as at its international offices in London and Madrid.

Initial Situation

The merger of the law firms MLL and FRORIEP meant that the efficiency of client support was impaired by the different core systems of the two law firms. Although the same software was used, there were different processes and features. This stood in the way of the usual high quality of client support. The challenge was to document and harmonize the work processes and identify optimization opportunities at an early stage. Therefore, a solution had to be found. isolutions evaluated the optimization possibilities at an early stage of the project. Change management was also to be taken into account at an early stage in order to prepare the entire organization and actively involve the employees. The integration of the two cultures and consideration of the different hierarchies within the firm were of central importance.

Solution

To evaluate MLL Legal's current infrastructure, cloud architects from isolutions carried out an IT infrastructure assessment and developed possible proposals. In parallel, isolutions business consultants conducted individual interviews with representatives from various departments to gain insights into current working methods, differences and challenges. Based on these interviews, a company-wide online survey was conducted to collect basic data on the field of work, activities and initial suggestions for improvement. The high level of participation and commitment of the employees showed a great deal of interest in the project. Building on this, business workshops were held in which employees documented their work steps and compared them with each other in order to benefit from mutual insights. Target processes were developed on the basis of this as-is analysis. Following the process design, requirements for the future software were defined, with the technically experienced consultants from isolutions introducing new technologies and pointing out the necessary basics. The requirements developed were presented to the workforce again via an online survey so that any additions could be made via the survey.

In a final evaluation round, requirements for the provider and the individual application areas were evaluated and approved in a joint prioritization workshop. An evaluation matrix, which assessed both the submitted offers and the providers, formed the basis for the selection of a neutral provider.

workshops with a total of 114 participants
customized online surveys
stakeholder interviews

Benefits

  • isolutions' consulting expertise in technical and functional aspects secured the evaluation process for MLL Legal.
  • The early involvement of the workforce at all levels laid the foundation for the acceptance of the subsequent replacement of the core systems DMS and KMS.
  • MLL Legal was able to choose a partner that works with the latest technologies, covers both the KMS and DMS areas and uses standard software in the background in order to avoid complete dependence on the provider.

Lukas Bühlmann

Partner MLL Legal | MLL

«The collaboration with isolutions was very professional, competent and goal-oriented right from the start. The isolutions team managed to raise awareness of the relevance of technology throughout the entire MLL organization and at the same time always expressed that the basis for an efficient and accepted digital working environment must be the needs of the employees and their specific tasks. Accordingly, they have laid the foundation for a change management process to create a modern digital working environment for employees.»

More Success Stories

SBB Zug von vorne am Zürich Hauptbahnhof

SBB

From Migration to long-term Partner: SBB on the Path to Digitalization with isolutions

Forumlar für den Test von Drogensubstanzen

Stadt Zürich Drogeninformationszentrum

Transformative Efficiency: How DIZ optimizes its Service thanks to Low-Code App

Drei Personen stehen und reden in einem Sitzungszimmer

MLL

Evaluation expertise: How isolutions helped MLL Legal to select an efficient and neutral partner

Mehrere Kühe auf einer grünen Weide

Swissgenetics

Efficient Customer Service and Process Optimization thanks to digital CRM Solution

Zwei Schweizer Seilbahnen fahren den Berg hinauf

Seilbahnen Schweiz

Better accident prevention thanks to new accident database

Bell Food Group

Bell Food Group

The training portal successfully supported the introduction of Microsoft 365

Mann schaut auf das Handy mit der offenen Well Gesundheits-App

Well

The Modern Workplace as an Enabler for Innovation in the Healthcare Industry

Labor Diabetes Center Berne

Diabetes Center Berne

More flexibility in diabetes research thanks to Azure and Workplace as a Service

Junge Studenten sitzend im Schulzimmer am Laptop

edupool.ch

Digital and modern Exam Management: Automation, Flexibility and increased Efficiency

LOWA Wanderung

LOWA

Modern workplace without internal IT specialists

SalutaCoach Applikation

SalutaCoach

Thanks to new application to reduction of numerous additional efforts

Expertsuisse Header

EXPERTsuisse

Support and Project Manager for successful Evaluation Process

Swissgrid Headquarter

Swissgrid

New Contact Center Solution for a Modern Workplace with more Scalability and Flexibility

Lusee isolutions Story

Lusee

Thanks to interactive Conversations increased Sales Opportunities

Fachhochschule Nordwestschweiz Migration Microsoft Teams

Fachhoschule Nordwestschweiz

Lower Licenses Costs with Microsoft Teams Telephony

V-ZUG - Story

V-ZUG

International Business driven by Introduction of Microsoft D365

BOBST Life Program

BOBST Group AG

Employee Experience 2.0 - Leading Innovation BOBST Life Program for 5'000 Employees

Securitas Group Microsoft 365

Securitas

With the Introduction of M365 to the Company Culture Booster

Migros Collaboration Platform

Migros-Genossenschafts-Bund

Digital Identity, M365 Toolkit and better enterprise-wide Communications

Rotpunkt Apotheken - Story

Rotpunkt Apotheken

Increased Efficiency and fewer Excel Lists thanks to Microsoft D365

BFU IT Framework

BFU

New Web Application leads to 80% higher Data Quality

AMAG Gebäude von aussen in Zug

AMAG

Future Workplace with M365 Suite rolled out to 6'500 Employees

Innosuisse IT Plattform Azure Cloud

Innosuisse

Efficiency Increase of the Innovation Promotion Process thanks to individual Solution «Innolink»

KIBAG Digitaler Arbeitsplatz

KIBAG

Successful Introduction of the digital Workplace thanks to User Adoption for 1'200 Employees

Gartenmann Engineering WaaS

Gartenmann Engineering

From successful Cloud Transformation to secure and reliable Operation

Rega

Rega

Increased Security in Operations thanks to Migration to the Cloud and M365

Swisstransplant - Story

Swisstransplant

Digitization of Processes for improved Planning and as an Innovation Driver

SIX Group Digital Workplace

SIX Group

Despite strong Regulations with Flex-Client to modern Workplace and Innovation Drive

SBB User Adoption

SBB

Change Management leads to mutual Understanding and increased Productivity among 25'000 Employees

Möbel Pfister

Möbel Pfister

Improved evaluation of customer data and optimization of personnel planning