Increased Efficiency and fewer Excel Lists thanks to Microsoft D365
Rotpunkt-Pharma AG, founded in 2001, is a service center for independent and owner-managed pharmacies. At almost 110 locations in German-speaking Switzerland, around 1,600 pharmacists, pharmaceutical assistants and druggists advise their customers on the subject of health and medicines every day. The specialists at Rotpunkt-Pharma AG support the Rotpunkt pharmacies in areas such as marketing, training and purchasing, so that they can focus on their core business and offer the best possible advice.
Initial Situation
Rotpunkt-Pharma offers its members three central services: Training, Marketing, and Purchasing. These activities were previously mainly Excel-based, which led to high costs, sources of error and inefficiencies. Due to the growth in members and the development of further services, the quantity structure increased steadily and at the same time the administrative effort. Therefore, Rotpunkt-Pharma decided to redefine and partially automate the processes using innovative software tools. The introduction of new apps based on Microsoft D365 has led to a massive increase in employee satisfaction. More efficient processes and adequate technology support improve workflows and the employee experience, which goes hand in hand with higher customer satisfaction.
Solutions
With the introduction of D365, standard processes can be automated and data quality improved. The change also enables work processes to be redefined, so that workflows can be designed more efficiently and lived in a new way. This helps Rotpunkt-Pharma, particularly in the areas of marketing, sales force, training and purchasing. For example, the processes for monthly promotions can be handled more efficiently and the entry of duplicate data records can be avoided. Furthermore, data is now stored centrally and made available throughout the company - regardless of time, location and device. Documents are available regardless of location and can be edited jointly. This makes collaboration more efficient and of higher quality. As a result, inquiries, orders and general information about the member can be recorded and processed centrally. This information is also available to the field staff on site at the same time. For the realization of this project, isolutions created a CRM concept for Rotpunkt-Pharma, in which the entire project implementation extended step-by-step over three phases. From the beginning, all relevant business areas (marketing, sales force, training, and purchasing) were taken into account and further developed throughout the phases by means of workshops. This approach ensures maximum expandability and enables Rotpunkt to implement further adjustments quickly and cost-effectively in the future.
Milena Bosco
Project Manager Digitalization | Rotpunkt Apotheken
«isolutions has correctly identified the challenges we were facing. Our needs were addressed and in each case a solution was presented that significantly increased the quality of our work and the productivity of our teams. The cooperation with isolutions is uncomplicated, at eye level and solution-oriented. With the successful implementation of the first phase of our CRM, together we have laid the foundation for further projects.»
Well
The Modern Workplace as an Enabler for Innovation in the Healthcare Industry
Diabetes Center Berne
More flexibility in diabetes research thanks to Azure and Workplace as a Service
edupool.ch
Digital and modern Exam Management: Automation, Flexibility and increased Efficiency
LOWA
Modern workplace without internal IT specialists
SalutaCoach
Thanks to new application to reduction of numerous additional efforts
EXPERTsuisse
Support and Project Manager for successful Evaluation Process
Swissgrid
New Contact Center Solution for a Modern Workplace with more Scalability and Flexibility
Lusee
Thanks to interactive Conversations increased Sales Opportunities
Fachhoschule Nordwestschweiz
Lower Licenses Costs with Microsoft Teams Telephony
V-ZUG
International Business driven by Introduction of Microsoft D365
BOBST Group AG
Employee Experience 2.0 - Leading Innovation BOBST Life Program for 5'000 Employees
Securitas
With the Introduction of M365 to the Company Culture Booster
Migros-Genossenschafts-Bund
Digital Identity, M365 Toolkit and better enterprise-wide Communications
Rotpunkt Apotheken
Increased Efficiency and fewer Excel Lists thanks to Microsoft D365
BFU
New Web Application leads to 80% higher Data Quality
AMAG
Future Workplace with M365 Suite rolled out to 6'500 Employees
Innosuisse
Efficiency Increase of the Innovation Promotion Process thanks to individual Solution «Innolink»
KIBAG
Successful Introduction of the digital Workplace thanks to User Adoption for 1'200 Employees
Gartenmann Engineering
From successful Cloud Transformation to secure and reliable Operation
Rega
Increased Security in Operations thanks to Migration to the Cloud and M365
Swisstransplant
Digitization of Processes for improved Planning and as an Innovation Driver
SIX Group
Despite strong Regulations with Flex-Client to modern Workplace and Innovation Drive
SBB
Change Management leads to mutual Understanding and increased Productivity among 25'00 Employees
Möbel Pfister
Improved evaluation of customer data and optimization of personnel planning
Cybera
Combat Cyber Risks with secure and privacy-compliant Web Application on Azure
SBB
Over 30'000 Users migrated to new digital Workplace and saved Costs in the Process
VZPM
More efficient Work from anywhere and predictable IT Costs thanks to Cloud Migration
Schleuniger
With Change Management 20'000 Employees migrated to M365 in a short Time for increased Efficiency
HotellerieSuisse
Power Automate Workflow improves Claims and Compensation Processing
Migros-Genossenschafts-Bund
Roll-out of M365 simplifies Collaboration internally and with all Partners
