Change Management leads to mutual Understanding and increased Productivity among 25'00 Employees
Swiss Federal Railways (SBB) transports more than 1.32 million passengers and 200’000 tons of goods each day. Over 32’500 passionate employees help to make SBB the backbone of public transport and work to achieve the joint vision regarding mobility of the future.
Initial Situation
SBB launched the «NEXT» program to upgrade the entire workplace used by its employees. As part of this project, a broad range of O365 applications was rolled out and the employees’ devices at work were replaced, enabling IT costs to be substantially reduced. In addition to reducing costs, SBB wanted to increase productivity. To achieve this goal, it was essential to cultivate acceptance of the new applications SBB’s management team correctly identified that a digitalization project is not just technological in nature – it also has a cultural and social component to it. Both aspects had to be addressed as part of a competent change project. Alongside the technical implementation, isolutions supported SBB with this change project and trained SBB’s top executives.
Solution
Increasing productivity within a company calls for an understanding of various aspects of the employees’ day-to-day work lives. This includes the culture, the types of technology used, and the physical space – in this case the working environment. isolutions’ trainers and the technical advisers worked together with SBB to set out a joint goal: to boost the employee experience – by improving the aspects set out above – while increasing productivity. It was important to establish communication and information channels to more than 25‘000 employees. To achieve this, the senior executives – 120 in total – initially underwent training, during which they familiarized themselves with the new work tools. The focus was primarily on the importance of combining leadership, culture and technology.
The following principles were taken into account
- Top management had to be included in the process from the outset.
- The knowledge had to be provided to SBB’s own trainers.
- This trainers would then become champions, or ambassadors, within the company.
- The technical implementation had to be as effective as possible.
- The training had to be carried out using the applications with which the employees needed to familiarize themselves.
Benefits
- Employees can prepare their own work environments based on the self-service model.
- Substantial savings compared to the previous hosting model.
- The scope of services offered by the workplace was greatly expanded.
- Intensive supporting measures led to a high rate of adoption.
Lea Meyer
Management, Chief Communication Officer | SBB
«The training courses helped the team to understand the new options offered by Office 365. As an organization, we will now learn new things on an ongoing basis.»
LOWA
Modern workplace without internal IT specialists
SalutaCoach
Thanks to new application to reduction of numerous additional efforts
EXPERTsuisse
Support and Project Manager for successful Evaluation Process
Swissgrid
New Contact Center Solution for a Modern Workplace with more Scalability and Flexibility
Lusee
Thanks to interactive Conversations increased Sales Opportunities
Fachhoschule Nordwestschweiz
Lower Licenses Costs with Microsoft Teams Telephony
V-ZUG
International Business driven by Introduction of Microsoft D365
BOBST Group AG
Employee Experience 2.0 - Leading Innovation BOBST Life Program for 5'000 Employees
Securitas
With the Introduction of M365 to the Company Culture Booster
Migros-Genossenschafts-Bund
Digital Identity, M365 Toolkit and better enterprise-wide Communications
Rotpunkt Apotheken
Increased Efficiency and fewer Excel Lists thanks to Microsoft D365
BFU
New Web Application leads to 80% higher Data Quality
AMAG
Future Workplace with M365 Suite rolled out to 6'500 Employees
Innosuisse
Efficiency Increase of the Innovation Promotion Process thanks to individual Solution «Innolink»
KIBAG
Successful Introduction of the digital Workplace thanks to User Adoption for 1'200 Employees
Gartenmann Engineering
From successful Cloud Transformation to secure and reliable Operation
Rega
Increased Security in Operations thanks to Migration to the Cloud and M365
Swisstransplant
Digitization of Processes for improved Planning and as an Innovation Driver
SIX Group
Despite strong Regulations with Flex-Client to modern Workplace and Innovation Drive
SBB
Change Management leads to mutual Understanding and increased Productivity among 25'00 Employees
Möbel Pfister
Improved evaluation of customer data and optimization of personnel planning
Cybera
Combat Cyber Risks with secure and privacy-compliant Web Application on Azure
SBB
Over 30'000 Users migrated to new digital Workplace and saved Costs in the Process
VZPM
More efficient Work from anywhere and predictable IT Costs thanks to Cloud Migration
Schleuniger
With Change Management 20'000 Employees migrated to M365 in a short Time for increased Efficiency
HotellerieSuisse
Power Automate Workflow improves Claims and Compensation Processing
Migros-Genossenschafts-Bund
Roll-out of M365 simplifies Collaboration internally and with all Partners
Luzerner Kantonalbank (LUKB)
Intranet with clear Navigation and improved Search increases Efficiency and saves Time
Archipel
More efficiency in projects thanks to cloud transformation
Verkehrsverbund Luzern (VVL)
Modernization of the Core Application BELUGA for improved Workflows
