Improved evaluation of customer data and optimization of personnel planning
Möbel Pfister is the leading furniture store in Switzerland and since 1882 has always been motivated to create a beautiful home for its clientele. With around 1’200 employees, it pursues a clear vision of giving everything with a passion for furnishing. In addition, the company is committed to ecological awareness and sustainable production. Möbel Pfister has 19 branches throughout Switzerland and, with over 40’000 products, is one of the largest online suppliers in the Swiss furnishing sector.
Initial Situation
Möbel Pfister used an on-premises data warehouse and deployed a dedicated data team. However, the data warehouse grew incrementally, depending on the use cases encountered. Problems were often solved independently of the overall context, which led to the implementation of different technologies and tools (Docker, Maria DB, SQL, ...) that were not ideally aligned. This made connections and automatic evaluations of data, such as from customer surveys, difficult.
Solution
In collaboration with isolutions, a new data warehouse was set up in the cloud, a connection for SAP was created, and collaboration tools were reviewed. In addition to the migration, isolutions advised Möbel Pfister AG regarding tools, coordination and onboarding of the employees. The employees underwent training to become familiar with the tools and to improve their collaboration with each other. In addition, data from existing customer customer surveys were integrated and a corresponding Power BI dashboard was set up. Through this the results of the surveys can be efficiently evaluated and used effectively.
Benefits
- Build of a data warehouse infrastructure in the cloud.
- Training of the tools for more efficient use and higher acceptance.
- Automated processing of previously handwritten customer surveys.
- Connection to Survey Monkey survey tool, automated analysis of the customer satisfaction (Sentiment-Analysis) and easy overview in the Power BI dashboard.
- Analysis and display of customer flows in stores via anonymized camera data.
Renato Rescaldani
Leiter Organisation und IT | Mitglied der Unternehmensleitung | Möbel Pfister
«isolutions was a stroke of luck for us. Through them, we received missing and urgently needed know-how – within a very short period of time. The knowledge and experience in the Microsoft stack helped us to take a significant step forward. Our data processing became much more professional and efficient.»
Seilbahnen Schweiz
Better accident prevention thanks to new accident database
Bell Food Group
The training portal successfully supported the introduction of Microsoft 365
Well
The Modern Workplace as an Enabler for Innovation in the Healthcare Industry
Diabetes Center Berne
More flexibility in diabetes research thanks to Azure and Workplace as a Service
edupool.ch
Digital and modern Exam Management: Automation, Flexibility and increased Efficiency
LOWA
Modern workplace without internal IT specialists
SalutaCoach
Thanks to new application to reduction of numerous additional efforts
EXPERTsuisse
Support and Project Manager for successful Evaluation Process
Swissgrid
New Contact Center Solution for a Modern Workplace with more Scalability and Flexibility
Lusee
Thanks to interactive Conversations increased Sales Opportunities
Fachhoschule Nordwestschweiz
Lower Licenses Costs with Microsoft Teams Telephony
V-ZUG
International Business driven by Introduction of Microsoft D365
BOBST Group AG
Employee Experience 2.0 - Leading Innovation BOBST Life Program for 5'000 Employees
Securitas
With the Introduction of M365 to the Company Culture Booster
Migros-Genossenschafts-Bund
Digital Identity, M365 Toolkit and better enterprise-wide Communications
Rotpunkt Apotheken
Increased Efficiency and fewer Excel Lists thanks to Microsoft D365
BFU
New Web Application leads to 80% higher Data Quality
AMAG
Future Workplace with M365 Suite rolled out to 6'500 Employees
Innosuisse
Efficiency Increase of the Innovation Promotion Process thanks to individual Solution «Innolink»
KIBAG
Successful Introduction of the digital Workplace thanks to User Adoption for 1'200 Employees
Gartenmann Engineering
From successful Cloud Transformation to secure and reliable Operation
Rega
Increased Security in Operations thanks to Migration to the Cloud and M365
Swisstransplant
Digitization of Processes for improved Planning and as an Innovation Driver
SIX Group
Despite strong Regulations with Flex-Client to modern Workplace and Innovation Drive
SBB
Change Management leads to mutual Understanding and increased Productivity among 25'000 Employees
Möbel Pfister
Improved evaluation of customer data and optimization of personnel planning
Cybera
Combat Cyber Risks with secure and privacy-compliant Web Application on Azure
SBB
Over 30'000 Users migrated to new digital Workplace and saved Costs in the Process
VZPM
More efficient Work from anywhere and predictable IT Costs thanks to Cloud Migration
Schleuniger
With Change Management 20'000 Employees migrated to M365 in a short Time for increased Efficiency
