Customer Experience

Boost your customer experience to set you apart from your competitors. Gain a complete overview of your customers through the integration of marketing, sales and service processes in a central system. This helps you to respond more quickly and effectively to customer needs and achieve higher customer satisfaction.

Services

We bring you closer to your Customers

CRM Consulting

A successful customer relationship starts by focusing on the customer. With a good CRM you can work goal-oriented, understand your customer better, as well as identify sales opportunities.

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Digital Sales

How good are you at assessing your sales opportunities? We help you optimize your sales process. No frills, no unnecessary extras - simply sales.

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Marketing Automation

Marketing automation enables efficient customer interaction across all touchpoints – automated and tailored to the customer. Thanks to customer journeys, you can automate and individualize marketing processes.

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Customer Services

Customer service is the service you provide to your customers before they buy, during and after they use you - and which helps you stand out from the competition. Customer service means offering the customer more than he expects.

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Contact

Do not hesitate to contact me.

André Meier

Business Unit Lead Customer Experience
Wirtschaftsinformatiker FA

andre.meier@isolutions.ch

Success Story

Support and Project Manager for successful Evaluation Process

Together with EXPERTsuisse, isolutions develops their requirements for a new member and education management tool. isolutions supports the process and provides a project manager.

Whitepaper

Whitepaper Public Sector

How you too can adapt your office to the needs of today? How you can modernize? In our white paper, we show you how you can establish a future-proof environment.

Success Story

International Business driven by Introduction of Microsoft D365

In order to be able to manage and plan its international business with around 1,500 partners more efficiently, V-ZUG has switched to Microsoft Dynamics 365.

Blog

isolutions gets the 9th Microsoft Advanced Specialization

Through in-depth expert knowledge and many years of practical experience, we have been awarded in nine Microsoft «Advanced Specialization».

Success Story

Increased Efficiency and fewer Excel Lists thanks to Microsoft D365

In order to reduce the effort and Excel-based documents, Rotpunkt-Pharma has opted for a digital solution. Using Microsoft D365, the efficiency of work processes has increased by 20% and employee satisfaction is visibly higher thanks to digital processes.

Blog

Microsoft Partner of the Year 2022

Microsoft's Partner of the year award recognizes companies that have proven themselves by delivering innovative and unique customer solutions around Microsoft Dynamics 365 Sales, Marketing and Service.

Blog

Marketing Automation for more Success

Data consolidation is a major challenge for companies. Customer data platforms support companies to generate more insights from data.

Blog

Relevance of Marketing Automation

Successful companies automate in marketing twice as often as others. If no technologies are used to automate sales and marketing, companies are only half as successful in achieving their goals.

Blog

Omnichannel and Power Virtual Agents

Whether in B2C or B2B, customer service is central to the success of your business. Omnichannel for customer service connects CRM data and customer contact.

Success Story

With Change Management 20'000 Employees migrated to M365 in a short Time for increased Efficiency

Sika needed to digitize its workplace quickly because its existing cloud solution was being discontinued. Thus, a functioning solution had to be found quickly, which also had to be guaranteed for 12 languages.

Blog

HoloLens 2 and Guides

In September 2020, we were allowed to unpack and try out the HoloLens 2. To gain more experience, we conducted an internal field test with the HoloLens 2 and its guides.

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The HoloLens 2 with Remote Assist in the Service Field

Together with Hilpert AG, we tested the HoloLens 2 in field service. Find out how the HoloLens 2 performs in the field test.

Blog

Customer Surveys with Dynamics 365 Customer Voice

Customer feedbacks are an important source for your own continuous improvement process. Conduct your own customer surveys easily and integrated with Dynamics 365 Customer Voice.

Success Story

Sales, services and marketing united in one tool thanks to Dynamics 365

Sales, services and marketing united in one tool and networked with SAP thanks to Dynamics 365.

Success Story

The entire IT from a single source

TESTEX has chosen the forward-looking and infinitely scalable Microsoft technology platform and isolutions as its strategic IT partner.

Success Story

CRM solution at brocki.ch

Success Story

Over 700 Users migrated to the Microsoft Cloud for a modern CRM

The Zurich University of Applied Sciences (ZHAW) is taking off and migrating its Microsoft Dynamics 365 to the cloud with isolutions.

Success Story

More exchange and transparency thanks to Dynamics 365

More exchange and transparency without media discontinuity thanks to seamless contract management from Dynamics 365 and SharePoint.

Success Story

Optimized sales processes and better customer care thanks to CRM D365

Efficient sales processes from the cloud for the deregulated energy market. To provide BKW with added value, a group-wide integration-ready customer relationship management project was launched under the name of futureCRM.

Success Story

Shorter processing time for customer inquiries thanks to Dynamics 365

Shorter processing time for customer inquiries thanks to introduction of Dynamics 365. Every week, 9’000 customer inquiries can now be processed efficiently and with higher quality.