We bring you closer to your Customers
A successful customer relationship starts by focusing on the customer. With a good CRM you can work goal-oriented, understand your customer better, as well as identify sales opportunities.
Marketing automation enables efficient customer interaction across all touchpoints – automated and tailored to the customer. Thanks to customer journeys, you can automate and individualize marketing processes.
Customer service is the service you provide to your customers before they buy, during and after they use you - and which helps you stand out from the competition. Customer service means offering the customer more than he expects.
Do not hesitate to contact me.
Business Unit Lead - Customer Experience
Microsoft Ignite 2023
Microsoft Ignite 2023: Discover groundbreaking Generative AI and Copilot. David Schneider, CTO, in an interview about the way we interact with IT systems and how these innovations positively influence daily work.
Interview with Nils Hafner on CRM and Customer Experience
In this interview with Nils Hafner, experienced CRM consultant, discover how companies use CRM and customer experience to better recognize their customers, create impressive customer experiences, and what the number one rule in customer service is.
How Marketing contributes to the Fulfillment of Corporate Goals: From Strategy to Implementation
Marketing is an essential part of any business to attract and retain customers and increase sales. Learn what your marketing team should look for to meet business goals.
ChatGPT: The AI Revolution for smart Working and Maximum Productivity
Microsoft's Copilot is designed to help users in Microsoft 365 apps increase their skills thanks to AI-powered tools. Until then, we've already given you 12 tips on how to use ChatGPT successfully.
What does your summer vacation have to do with Customer Journey and Customer Experience?
What does your summer vacation have to do with customer experience? We'll tell you! Because we think of the customer journey holistically in customer lifecycle management.
Copilot - the Artificial Intelligence for Microsoft Dynamics 365
Microsoft announces Copilot for Microsoft Dynamics 365. Copilot will transform the next era of business applications through generative AI, promising greater operational efficiency.
5 KPIs for evaluating and optimizing the customer experience
Today, an exceptional customer experience is a decisive factor for the long-term success of any company. Customer Experience Management (CEM) is therefore imperative. But which KPIs are suitable for this?
Support and Project Manager for successful Evaluation Process
Together with EXPERTsuisse, isolutions develops their requirements for a new member and education management tool. isolutions supports the process and provides a project manager.
Whitepaper Public Sector
How you too can adapt your office to the needs of today? How you can modernize? In our white paper, we show you how you can establish a future-proof environment.
Whitepaper AI at Public Sector
Facts, opportunities and limitations. Discover how artificial intelligence (AI) is transforming public administration - from chatbots to process automation. A guide to integrating artificial intelligence in the public sector.
11th Advanced Specialization in Custom Solutions for Microsoft Teams
With the «Advanced Specialization Custom Solutions for Microsoft Teams», isolutions has achieved its eleventh Microsoft Advanced Specialization. This means that we have achieved all six of the six possible certifications in the area of Modern Work.
isolutions gets the 9th Microsoft Advanced Specialization
Through in-depth expert knowledge and many years of practical experience, we have been awarded in nine Microsoft «Advanced Specialization».
Increased Efficiency and fewer Excel Lists thanks to Microsoft D365
In order to reduce the effort and Excel-based documents, Rotpunkt-Pharma has opted for a digital solution. Using Microsoft D365, the efficiency of work processes has increased by 20% and employee satisfaction is visibly higher thanks to digital processes.
Microsoft Partner of the Year 2022
Microsoft's Partner of the year award recognizes companies that have proven themselves by delivering innovative and unique customer solutions around Microsoft Dynamics 365 Sales, Marketing and Service.
Relevance of Marketing Automation
Successful companies automate in marketing twice as often as others. If no technologies are used to automate sales and marketing, companies are only half as successful in achieving their goals.
Omnichannel and Power Virtual Agents
Whether in B2C or B2B, customer service is central to the success of your business. Omnichannel for customer service connects CRM data and customer contact.
With Change Management 20'000 Employees migrated to M365 in a short Time for increased Efficiency
Sika needed to digitize its workplace quickly because its existing cloud solution was being discontinued. Thus, a functioning solution had to be found quickly, which also had to be guaranteed for 12 languages.
HoloLens 2 and Guides
In September 2020, we were allowed to unpack and try out the HoloLens 2. To gain more experience, we conducted an internal field test with the HoloLens 2 and its guides.
The HoloLens 2 with Remote Assist in the Service Field
Together with Hilpert AG, we tested the HoloLens 2 in field service. Find out how the HoloLens 2 performs in the field test.
Customer Surveys with Dynamics 365 Customer Voice
Customer feedbacks are an important source for your own continuous improvement process. Conduct your own customer surveys easily and integrated with Dynamics 365 Customer Voice.
The entire IT from a single source
TESTEX has chosen the forward-looking and infinitely scalable Microsoft technology platform and isolutions as its strategic IT partner.
Over 700 Users migrated to the Microsoft Cloud for a modern CRM
The Zurich University of Applied Sciences (ZHAW) is taking off and migrating its Microsoft Dynamics 365 to the cloud with isolutions.
More exchange and transparency thanks to Dynamics 365
More exchange and transparency without media discontinuity thanks to seamless contract management from Dynamics 365 and SharePoint.
Optimized sales processes and better customer care thanks to CRM D365
Efficient sales processes from the cloud for the deregulated energy market. To provide BKW with added value, a group-wide integration-ready customer relationship management project was launched under the name of futureCRM.