Field Service

Do you want to revolutionise your Field Service processes?

Field service is more than just managing field service technicians - it's the key to optimising your operational efficiency and creating exceptional customer experiences. With well-structured field service management, you can exceed your customers' expectations and ensure that your resources are optimally utilised. We are here to support you.

Efficient Field Services

Efficient Field Services for satisfied Customers

A successful field service is crucial for the satisfaction and loyalty of your customers. With Microsoft Dynamics 365 Field Service, you can efficiently coordinate your technicians to ensure that all calls are made on time and with the right resources. Seamless and smooth service delivery gives your customers the confidence they need to remain loyal customers and recommend the company to others.

Do you have challenges in planning technician assignments and maintenance work or optimising your resource management? Do you want to ensure your customers' service level agreements (SLA)? We can help you create a customised strategy that will revolutionise your field service and increase customer satisfaction. The first-time resolution rate (FTFR), time to resolution and deployment accuracy are key metrics for your field service performance. We show you how you can improve these and use them to achieve your strategic goals.

Omnichannel and Resource Planning

Omnichannel Communication in Field Service

Your customers expect fast and uncomplicated service, no matter which channel they use to reach you. Whether by phone, email, social media or directly via the website - be available to your customers anytime, anywhere. We help you to optimally integrate and manage your communication channels in order to offer the best possible service.

Deployment Planning and Resource Optimisation

Manage and prioritise customer enquiries centrally and automatically forward them to the right people. Automate your processes to reduce manual input errors and increase efficiency. With the right scheduling, it's easier to deploy the right technicians to the right place at the right time. We offer the expertise to make the best use of your resources and provide your customers with outstanding service.

Field Service

Achieve higher Productivity and Quality in Field Service by continuously Optimising and Adapting your processes.

Get advice now.

André Meier

Business Unit Lead - Customer Experience
Wirtschaftsinformatiker FA

andre.meier@isolutions.ch

Evaluation expertise: How isolutions helped MLL Legal to select an efficient and neutral partner

MLL Legal optimized its work processes thanks to isolutions' evaluation expertise. Intensive workshops and online surveys were used to integrate employees at an early stage, develop optimized processes and lay the foundation for the selection of a suitable partner.

Efficient Customer Service and Process Optimization thanks to digital CRM Solution

Swissgenetics improved the work processes of its sales force by implementing a modern CRM solution. The digital solution enables efficient customer service, centralized data collection and strengthens long-term customer loyalty.

Support and Project Manager for successful Evaluation Process

Together with EXPERTsuisse, isolutions develops their requirements for a new member and education management tool. isolutions supports the process and provides a project manager.

International Business driven by Introduction of Microsoft D365

In order to be able to manage and plan its international business with around 1,500 partners more efficiently, V-ZUG has switched to Microsoft Dynamics 365.

Increased Efficiency and fewer Excel Lists thanks to Microsoft D365

In order to reduce the effort and Excel-based documents, Rotpunkt-Pharma has opted for a digital solution. Using Microsoft D365, the efficiency of work processes has increased by 20% and employee satisfaction is visibly higher thanks to digital processes.

Sales, services and marketing united in one tool thanks to Dynamics 365

Sales, services and marketing united in one tool and networked with SAP thanks to Dynamics 365.

The entire IT from a single source

TESTEX has chosen the forward-looking and infinitely scalable Microsoft technology platform and isolutions as its strategic IT partner.

CRM solution at brocki.ch

Over 700 Users migrated to the Microsoft Cloud for a modern CRM

The Zurich University of Applied Sciences (ZHAW) is taking off and migrating its Microsoft Dynamics 365 to the cloud with isolutions.

More exchange and transparency thanks to Dynamics 365

More exchange and transparency without media discontinuity thanks to seamless contract management from Dynamics 365 and SharePoint.

Optimized sales processes and better customer care thanks to CRM D365

Efficient sales processes from the cloud for the deregulated energy market. To provide BKW with added value, a group-wide integration-ready customer relationship management project was launched under the name of futureCRM.

Shorter processing time for customer inquiries thanks to Dynamics 365

Shorter processing time for customer inquiries thanks to introduction of Dynamics 365. Every week, 9’000 customer inquiries can now be processed efficiently and with higher quality.