Customer Services

Customer Service

Do you want to boost Customer Satisfaction?

Customer service is the service you provide to your customers before, during and after they use your business. Customer service means offering the customer more than he expects. Good customer service sets you apart from the competition. But you need to think about your approach holistically and implement it in the company. This is where we come in.

A good Customer Experience pays off

Satisfied customers are more likely to return and usually even bring in new customers. To consistently deliver a positive customer experience, you need good customer service. A first-class, customer-focused service sets you apart and thus gives you a competitive advantage.

Do you deal with issues such as inquiries, complaints or tickets? Do you sometimes find it hard to plan maintenance appointments, deployment or resource plans and services? Do you want to automate SLAs, surveys or evaluations? Are you thinking about introducing a chatbot? We can help you develop a strategy that will lead to a better experience for you and your customers. We help you optimize your customer experience and retain customers in the long term. The NPS (Net Promoter Score), retention rate or CSAT (Customer Satisfaction) tell you how your customer experience compares to your competitors. We will show you the metrics for high customer satisfaction and how you can achieve them.

Request consulting

Reduce Customer Loss Reates

Increase customer loyalty and reduce your customer loss rate. Maintaining comprehensive customer service requires constant monitoring and flexibility. We help you implement the right tools, methods and processes to achieve a high level of customer satisfaction. Gain more customers with efficient customer service.

Stehende Costumer Services Beratung von Kunden in modernem Office vor Fensterfront

Ominchanel Customer Service

Your customers want to be able to get help quickly, easily and stress-free – and preferably via their preferred channel (social media, email, website, phone, etc.). Make yourself available to your customers from anywhere. We’ll help you build a presence across all channels.

Besprechung von Costumer Services und Omnichannel Service an einem Hochtisch

Ticket Handling and Resource Planning

Create customer inquiries centrally and automatically forward them to the responsible department. Automate processes and workflows to avoid the need for intervention or escalation.

Sending qualified service technicians to the right place at the right time and with the right tools can be a challenge. We support you with suitable software solutions for resource planning.

Mitarbeitende tauschen sich vor PC zu Ticket Handling aus

Sotfware Solutions

Microsoft Business Applications

As a leading Microsoft partner in Switzerland, we create modern and digital workplaces for our customers, which lead to a vebersserte employee experience and customer experience. All our solutions are based on Microsoft technology.

D365

Dynamics 365

D365 Customer Service

Customer Services

D365 Field Service

Field Services

D365 Remote Assist

Remote Assist

Microsoft Teams

Teams

Power Platform

Power Platform

D365

Dynamics 365

D365 Customer Service

Customer Services

D365 Field Service

Field Services

D365 Remote Assist

Remote Assist

Microsoft Teams

Teams

Power Platform

Power Platform

D365

Dynamics 365

D365 Customer Service

Customer Services

D365 Field Service

Field Services

D365 Remote Assist

Remote Assist

Microsoft Teams

Teams

Power Platform

Power Platform

D365

Dynamics 365

D365 Customer Service

Customer Services

D365 Field Service

Field Services

D365 Remote Assist

Remote Assist

Microsoft Teams

Teams

Power Platform

Power Platform

Contact

Do not hesitate to contact me.

André Meier

Business Unit Lead - Customer Experience

andre.meier@isolutions.ch
André Meier