Modern Workplace 3.0: VZ Depotbank on its way to becoming Switzerland's most digital bank
Key measures include the introduction of Microsoft 365, the use of the Power Platform for process automation, and the implementation of modern tools such as Microsoft Teams, OneDrive, and Windows 11. This will enable the bank to respond more quickly to technological developments and strengthen its long-term competitiveness.
Initial Situation
VZ Bank already ranked eighth in a study on the digitization of banks in 2022 and improved to third place the following year. To continue this trend and strengthen its competitiveness, the bank decided to further expand its digital presence.
The main goal of the «Workplace 3.0» project is to modernize the work environment and accelerate digital transformation. The introduction of Microsoft 365 and the Power Platform is intended to increase the efficiency and quality of internal processes. This new solution will enable VZ VermögensZentrum to respond more quickly to technological developments and market trends, which should have a positive impact on customer satisfaction, deposit growth, and the acquisition of new customers. Employee satisfaction also plays a key role: a modern, digital working environment strengthens innovative capacity and helps to attract and retain talent in the long term.
Solution
The technical solution included the introduction of Microsoft 365 as a central collaboration platform, the automation of business processes using the Power Platform and Robotic Process Automation, and the implementation of Microsoft Teams as the main solution for telephony and collaboration. In addition, mailboxes were migrated to the cloud, Windows 11 was introduced, and tools such as OneDrive and Microsoft ToDo were integrated into everyday work. The project was organized in various streams, with isolutions providing overall project management. These streams covered the areas of business, change & adoption, technology & security, and cross-functional project management.
Benefits
The added value for VZ VermögensZentrum lies in the significant increase in efficiency and improvement of internal processes. At the same time, the introduction of «Workplace 3.0» ensures an improved employee experience, facilitates the recruitment of new talent, and strengthens the bank's innovative power.
- Increased efficiency: The use of the Power Platform and Microsoft 365 automates and optimizes processes, significantly increasing efficiency.
- Improved working environment: The introduction of Workplace 3.0 creates better working conditions and increases employee satisfaction.
- Time savings: According to a Forbes study, companies the size of VZ VermögensZentrum can save 2-4 hours of internal work per employee per week, which corresponds to a total potential of around CHF 3.2 million per year.
- Attractiveness as an employer: Modern working environments and state-of-the-art tools make the bank more attractive to new talent.
- Competitiveness: The bank can respond more quickly to technological developments and trends and develop innovative offerings that strengthen its market position.
Marc Weber
Managing Director VZ Depotbank | VZ VermögensZentrum
«We consistently focus our work on providing our customers with the best possible service. In addition to personal advice, they should also benefit from the most digital banking services. Microsoft 365 takes us a big step further in this direction. The platform helps us to make internal processes more efficient and become a more attractive employer. This benefits our customers because we can significantly improve the quality of our services for them.»
VZ VermögensZentrum
Modern Workplace 3.0: VZ Depotbank on its way to becoming Switzerland's most digital bank
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