Over 700 Users migrated to the Microsoft Cloud for a modern CRM
With eight departments, more than 14’000 students and around 3’400 employees, the ZHAW is one of the leading Universities of Applied Sciences. It is active in teaching, research, continuing education and services/consulting – practical and scientifically sound. The education offered at three locations Winterthur, Zurich and Wädenswil includes Bachelor’s and Master’s degree programs.
ZHAW has been working with the CRM system Microsoft Dynamics CRM since November 2013. In March 2017, it migrated to the successor version Microsoft Dynamics 365. The demands from the departments and the technical requirements from ICT are constantly increasing.
To meet these and to be able to quickly implement new customer requirements, the ZHAW decided to switch from the on-premises version to the cloud version of Microsoft 365.
In the course of the digitization strategy, over 700 users were migrated to the Microsoft Cloud with the support of isolutions. The educational institute has thus taken a big step in the direction of cloud hosted services. With the migration to the cloud, the CRM solution of the ZHAW is at the cutting edge of technology. The university now has completely new options at its disposal, such as the simplified integration of peripheral systems or the use of marketing services and customer portals. The way is now paved for further optimization and expansion.
- Hosting resources in your own data center are saved by using the cloud.
- Thanks to the latest features provided by Microsoft, the departments of the ZHAW have completely new possibilities at their disposal, such as the use of customer portals or marketing services.
Specialist CRM | ZHAW
«With the latest technology as a basis, we can now implement our upcoming requirements. We want to handle the meetings and registrations for events, including the processes behind them, via CRM. We look forward to working with isolutions to further develop our CRM and provide our users with new functions.»
More Success Stories
Modern workplace without internal IT specialists
Thanks to new application to reduction of numerous additional efforts
Support and Project Manager for successful Evaluation Process
New Contact Center Solution for a Modern Workplace with more Scalability and Flexibility
Thanks to interactive Conversations increased Sales Opportunities
Lower Licenses Costs with Microsoft Teams Telephony
International Business driven by Introduction of Microsoft D365
BOBST Group AG
Employee Experience 2.0 - Leading Innovation BOBST Life Program for 5'000 Employees
With the Introduction of M365 to the Company Culture Booster
Digital Identity, M365 Toolkit and better enterprise-wide Communications
Increased Efficiency and fewer Excel Lists thanks to Microsoft D365
New Web Application leads to 80% higher Data Quality
Future Workplace with M365 Suite rolled out to 6'500 Employees
Efficiency Increase of the Innovation Promotion Process thanks to individual Solution «Innolink»
Successful Introduction of the digital Workplace thanks to User Adoption for 1'200 Employees
From successful Cloud Transformation to secure and reliable Operation
Increased Security in Operations thanks to Migration to the Cloud and M365
Digitization of Processes for improved Planning and as an Innovation Driver
Despite strong Regulations with Flex-Client to modern Workplace and Innovation Drive
Change Management leads to mutual Understanding and increased Productivity among 25'00 Employees
Improved evaluation of customer data and optimization of personnel planning
Combat Cyber Risks with secure and privacy-compliant Web Application on Azure
Over 30'000 Users migrated to new digital Workplace and saved Costs in the Process
More efficient Work from anywhere and predictable IT Costs thanks to Cloud Migration
With Change Management 20'000 Employees migrated to M365 in a short Time for increased Efficiency
Power Automate Workflow improves Claims and Compensation Processing
Roll-out of M365 simplifies Collaboration internally and with all Partners
Luzerner Kantonalbank (LUKB)
Intranet with clear Navigation and improved Search increases Efficiency and saves Time
More efficiency in projects thanks to cloud transformation
Verkehrsverbund Luzern (VVL)
Modernization of the Core Application BELUGA for improved Workflows