Over 700 Users migrated to the Microsoft Cloud for a modern CRM

The Zurich University of Applied Sciences (ZHAW) is taking off and migrating its Microsoft Dynamics 365 to the cloud with isolutions.

With eight departments, more than 14’000 students and around 3’400 employees, the ZHAW is one of the leading Universities of Applied Sciences. It is active in teaching, research, continuing education and services/consulting – practical and scientifically sound. The education offered at three locations Winterthur, Zurich and Wädenswil includes Bachelor’s and Master’s degree programs.

Initial Situation

ZHAW has been working with the CRM system Microsoft Dynamics CRM since November 2013. In March 2017, it migrated to the successor version Microsoft Dynamics 365. The demands from the departments and the technical requirements from ICT are constantly increasing.

To meet these and to be able to quickly implement new customer requirements, the ZHAW decided to switch from the on-premises version to the cloud version of Microsoft 365.


In the course of the digitization strategy, over 700 users were migrated to the Microsoft Cloud with the support of isolutions. The educational institute has thus taken a big step in the direction of cloud hosted services. With the migration to the cloud, the CRM solution of the ZHAW is at the cutting edge of technology. The university now has completely new options at its disposal, such as the simplified integration of peripheral systems or the use of marketing services and customer portals. The way is now paved for further optimization and expansion.

users in the cloud
CRM activities
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state of the art technology


  • Hosting resources in your own data center are saved by using the cloud.
  • Thanks to the latest features provided by Microsoft, the departments of the ZHAW have completely new possibilities at their disposal, such as the use of customer portals or marketing services.

Eliane Briner

Specialist CRM | ZHAW

«With the latest technology as a basis, we can now implement our upcoming requirements. We want to handle the meetings and registrations for events, including the processes behind them, via CRM. We look forward to working with isolutions to further develop our CRM and provide our users with new functions.»

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