Galenica sets new standards for 3,200 office employees with Microsoft 365 Copilot
Together with isolutions, an integrated program was created consisting of change management, a champions community, a learning journey, a central Copilot Hub, and data driven KPI management. The result: around 77 minutes of time savings per user per week, a Net Promoter Score of 38, and a scalable foundation for the next wave of AI supported agents.
initial situation
Galenica aimed to introduce Microsoft 365 Copilot quickly, securely, and sustainably at scale across more than 3,200 office employees at the same time. From the outset, it was clear this was not an IT project. It is a company wide initiative that must engage people, establish structures, and deliver measurable value.
Three goals were at the core:
- Integrate Copilot deeply into employees’ daily work within six months
- Make the actual business impact transparent and measurable through clearly defined KPIs
- Establish robust structures for adoption, governance, and enablement across all business units
The bigger picture: Galenica did not just want to introduce a tool, but to lay the foundation for a broader AI and agent strategy while noticeably reducing the workload of office employees in their day to day work.
For the partner selection, Galenica had clear requirements: proven Copilot experience from comparable enterprise projects, strong strategic change capabilities, and deep technical enablement from a single source. isolutions brought exactly that and reinforced it with the Microsoft Partner of the Year Award in Modern Work 2025.
Solution
Together with isolutions, Galenica implemented a structured end to end approach that combines strategic change management, technical enablement, and data driven steering into one cohesive program.
M365 Copilot governance as a living baseline
From day one, a well thought out governance approach was at the core: technical configuration, a clear operating model, end user guidance including agent readiness, as well as rollout guardrails designed to be adaptable, evolving, and future ready.
Two stage rollout
Within three weeks, 900 users were onboarded in a soft rollout. Shortly after, the big rollout followed with around 3,200 people coordinated across all business units.
Change management based on a proven framework
From kickoff through a structured learning journey to community meetups and an ongoing internal newsletter with tips and tricks, people were not just informed, they were supported throughout the entire journey.
Champions community as the engine of adoption
120 champions across all departments and roles were established and empowered through community events, webinars, and continuous community management. They became the driving force behind cultural change.
Copilot Hub as a single source of truth
A central hub for everything related to Copilot: FAQs, learning journey, videos, champions overview, privacy guidance, and internal license requests clearly structured and accessible at any time.
Agent strategy and Copilot Navigator agent
With an agent maturity assessment and a defined agent strategy, Galenica mapped a clear path from individual productivity to team and enterprise wide agent adoption. As a concrete first step, the Copilot Navigator agent was developed an assistant that acts as the front door to Galenica specific content and points of contact directly within the Copilot Hub and the M365 Copilot interface.
KPI management and measurement
A Power BI dashboard and regular pulse surveys ensure that progress remains visible and that decisions can be made based on data.
Business Value
Time savings
On average around 77 minutes per user per week as of January 2026. Time that is reinvested into customer work, strategic tasks, and efficiency improvements.
Copilot said: High user satisfaction:
AI supported work achieved a user rating of 3.79/5, with satisfaction with support measures reaching 4.39/5.
Net Promoter Score of 38
A strong indicator of positive user experience and willingness to recommend within the organization.
Onboarding
3,200 Copilot users successfully onboarded in less than six months.
Multipliers
120 trained champions as multipliers, distributed across every department at Galenica.
Scalable foundation for the next wave
Structural efficiency gains through agent strategy, governance, and Power Platform integration as the foundation for end to end process automation and further AI innovation.
Patrick Wyss
Cloud Manager | Galenica
“With isolutions, we had a partner by our side that combines technology, change, and business understanding. Today, Microsoft Copilot is an integral and effective part of our day-to-day work.”
Galenica is a leading healthcare network in Switzerland. With around 8,000 employees, the company is one of the largest providers in the Swiss healthcare market. Galenica operates one of the most comprehensive pharmacy networks in the country and offers a wide range of services across the entire pharmaceutical value chain, from logistics to digital healthcare solutions.
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