A modern digital solution to support continuing education funding.
Introduction
Initial Situation
Before the implementation of the new solution, the situation at the Office for Upper Secondary Education and Vocational Education and Training (MBA) was characterised by manual, inefficient, and error‑prone processes. Many workflows required duplicate effort and led to media discontinuities, which made it difficult to process subsidy applications. Data was managed across various documents, such as large Excel files, limiting transparency, processing efficiency, and internal communication.
At the same time, applications and settlements had to be reviewed with a high level of accuracy to ensure service quality and compliance with regulatory requirements. Collecting and analysing key performance indicators was also a challenge. Overall, the execution of these processes involved a significant administrative burden.
Solution
The solution for the Office for Upper Secondary Education and Vocational Education and Training (MBA) is based on a specialist application built on the Power Platform. External continuing education organisations can submit their applications, settlements, and key figures directly via Power Pages and track the status of their cases in real time.
By using Model Driven Apps and Power Automate, internal processes are largely automated, significantly increasing efficiency. Dataverse serves as the central data platform, enabling seamless integration and consistent management of all information. The solution reduces manual intervention and minimises sources of error, resulting in higher data quality. At the same time, automated workflows improve both internal and external communication.
Business Value
Efficiency gains through automation
The implementation of the specialist application for the MBA has led to a significant increase in efficiency. By automating internal processes, processing times were reduced by 50 to 90 percent. As a result, subsidy applications and settlements are handled much faster.
Process quality and transparency
The reduction of media discontinuities has a positive impact on data quality and simplifies workflows. At the same time, the self service approach enables transparent tracking of application statuses and a preliminary calculation of funding amounts, noticeably improving the customer experience.
Added value for employees and administration
The reduced need for manual intervention also improves the employee experience. Overall, the solution supports forward looking, efficient, and transparent administrative operations.
Brigitte Arn
Leiterin Fachbereich Brückenangebote & Weiterbildung | Mittelschul- und Berufsbildungsamt | Kanton Bern
«The innovative solution we developed together with the isolutions team has opened up new possibilities that were previously not available to us. Thanks to the specialist application, entire subsidy case files can now be processed digitally, end to end, and far more efficiently. A clear win for both us and our customers.»
Kanton Bern
A modern digital solution to support continuing education funding.
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