Artificial Intelligence

Artificial Intelligence as the Key to Success

Artificial intelligence (AI) is transforming the way companies operate, faster and more profoundly than ever before. What seemed like the future yesterday has become a central driver of productivity, quality and innovation today. Existing enterprise data now enables the automation of processes, more precise risk detection and better informed decision making. This lightens the workload for teams, increases efficiency and creates tangible value across the entire value chain.

As the #1 Swiss Microsoft one‑stop shop for AI, we work closely with our customers to develop end‑to‑end solutions that deliver real business impact, always with a strong focus on employee experience, customer experience and the targeted use of Copilot technologies.

Our experience from numerous digitalization and transformation projects allows us to identify relevant use cases, evaluate their value clearly and apply AI in a way that creates measurable competitive advantages. We support organizations from the initial idea to productive deployment and remain transparent, pragmatic and committed to long‑term business success throughout the entire process.

Request consulting

AI Strategy and Governance

Use AI strategically, securely and effectively

Artificial intelligence is rapidly evolving into a decisive driver of efficiency, productivity and innovation. Modern cloud technologies and access to powerful models enable organizations to make better use of their existing data, automate processes and make more informed decisions. At the same time, AI allows for deeper analysis of customer needs and helps companies identify problems more quickly and address them with greater precision. Organizations that act today gain clear competitive advantages, provided AI is implemented strategically, responsibly and securely.

A successful AI transformation begins with a clear AI strategy. This includes identifying relevant use cases, prioritizing them based on value and feasibility, and building the necessary technical and organizational foundations. Equally important is robust AI governance that ensures security, data protection, transparency and compliance. “Secure and compliant by design” means that responsible data handling, risk management and Microsoft‑based trust frameworks are built into every solution from the very beginning.

Everyday AI: Increase employee productivity

With tools such as Microsoft Copilot, routine tasks become faster, quality improves and teams experience noticeable relief. AI becomes an everyday companion that frees up time for more demanding work and supports better decision making.

Efficiency and cost reduction: Automate, optimize and scale

AI‑supported automation streamlines processes, reduces errors and enables more targeted use of resources. Data‑driven decisions create measurable ROI across core business areas.

Disruptive innovation: Develop new models

Organizations increasingly use AI to create new services, products or even entirely new business models. AI becomes a foundation for differentiation, growth and long‑term competitiveness.

billion

in CHF could flow into Switzerland every year if AI were used more intensively for innovation¹

of Swiss executives plan to use AI agents as digital team members²

of employees treat AI as a thinking partner²

Human and Machine

The power of collaboration: humans and machines in harmony

The collaboration between people and AI is rapidly becoming a key success factor for organizations. Modern studies show a clear trend: AI does not replace humans — it augments their capabilities and acts as a multiplier for productivity, quality and innovation. According to Microsoft’s Work Trend Index 2025, more than 65% of organizations already work in hybrid teams of humans and AI, reporting productivity gains of up to 40%.²

AI contributes speed, precision and analytical strength, while humans provide context, creativity and judgment. This combination creates measurable value: routine tasks can be automated, decisions become more data‑driven and employees can focus more on high‑value activities. What matters most is that AI receives clear guidance and is managed responsibly — with humans always remaining in the role of the decision‑maker.

We support organizations in shaping this collaboration intentionally. Through secure, responsible and user‑friendly AI solutions, we connect technology, data and business models into a unified approach that effectively supports employees and generates real business value.

¹Work Trend Index Annual Report 2025: The year the Frontier Firm is born, Microsoft
²Report «The economic opportunity of generative AI in Switzerland», Implement Consulting Group

AI Offerings

Our AI Offerings: From Copilot to Agentic AI

AI creates real value only when technology, processes and people work together. Our offerings help organizations introduce AI in a targeted way, operate it securely and continuously develop their capabilities. This includes Copilot adoption, AI agents, customer experience optimization and AI literacy.

Microsoft 365 Copilot Adoption

We support organizations in the structured introduction of Microsoft 365 Copilot, starting with technical readiness and continuing through role and use case design as well as the change and enablement program. The goal is productive, secure and broadly adopted usage that creates measurable value.

Microsoft 365 Copilot

AI Agent Factory (Copilot Studio)

With the AI Agent Factory, we develop agent‑based processes using Microsoft Copilot Studio. This includes the design of agent workflows, secure data integration, quality and governance concepts as well as a structured operating model. The result is AI agents that support teams in their daily work and make processes more efficient.

Agentic AI Hub (Foundry and Agent Framework)

The Agentic AI Hub provides a scalable foundation that supports everything from simple assistants to complex agentic end‑to‑end processes, fully integrated into Microsoft 365 Copilot. The integrated governance layer supports regulated environments with Swiss data residency, FINMA compliance, transparency, auditability and clearly defined control mechanisms.

AI in Customer Experience (CX)

AI enhances customer experiences across the entire journey. In service, it automates routine inquiries and improves response quality. In marketing, it enables more precise segmentation, dynamic optimization and more efficient content production. The result is better interactions, higher efficiency and an increased return on investment.

AI Literacy and Upskilling

Sustainable AI adoption is only possible when organizations build the necessary knowledge and skills. We support leadership teams and employees in their upskilling efforts, establish AI literacy as a core element of the organization and foster a continuous learning culture that reaches from executive leadership to daily operations.

Laptop mit dunkeblauem Overlay und leuchtendem gezeichnetem Hirn

AI with real business impact

Identify which use cases deliver the greatest value for your organization.

Get in touch

Careum Verlag – Chloé, the AI Learning Coach as a Digital Learning Revolution

Careum Verlag transforms its digital learning experience with an AI-powered coach and a scalable Azure architecture – for personalized education and measurable impact across over 10,000 learners.

Generative AI for the ESTV: Efficient Knowledge Utilization with AI

The Swiss Federal Tax Administration (ESTV) tested the Proof of Concept “PocKnowAI,” an AI solution based on Microsoft Azure AI. It delivers precise answers with transparent source citations and increases staff efficiency. With over 86% correctly answered queries, the project demonstrates the potential of generative AI for complex tax law information.

Collaboration with Change Management strengthened: LGT relies on Microsoft 365 and Copilot

Thanks to the implementation of Microsoft 365 and a stringent change management process, LGT is benefiting from increased efficiency and improved collaboration for over 5,000 employees. The seamless integration of the tools into everyday working life and the successful pilot phase with Microsoft 365 Copilot illustrate the added value.

Contact

Do not hesitate to contact me.

David Schneider

CTO
Dipl. Computer Science Ing. FH, Microsoft Office 365 MVP

david.schneider@isolutions.ch

Artificial Intelligence