CX Circle 2023

Menschen im Apero mit Schriftzug 2023 CX Circle Event davor

02. November 2023 @ 14.30 -  19.00

At CX Circle, we look at the customer experience from a 360° perspective. It is about understanding and optimizing the customer experience across all channels and interaction points to leave a positive experience with the customer. An afternoon dedicated to the holistic view of customer experience. 

We will start with an exciting keynote by Nils Hafner, who will talk about multi-experience management. He will show how a customer approach goes across various channels and is considered. Subsequently, the isolutions CX Framework will be presented, which identifies the systematic optimization possibilities of a customer experience and helps to improve measures.

The afternoon will continue with breakout sessions on Microsoft Dynamics 365. Three different sessions will highlight the topics of sales, marketing and services. Choose from three exciting breakout sessions and deepen your knowledge on two topics. 

The CX Circle is rounded off with the isolutions CX/CRM Award. The award honors an isolutions customer and its project according to various criteria such as business impact or market relevance. Afterwards, we would like to invite you to an aperitif, exciting discussions and networking.

Keynote Speaker

Prof. Dr. rer. pol. Nils Hafner

Lecturer at HSLU in the field of CRM and CX

Benjamin Viereck

Business Consultant


Stefan Zolliker

Head of CRM


Breakout Sessions

Alicia Fäh

Business Consultant


Stefanie Düringer

Business Consultant


Tamara Brand

Business Consultant


Gettogether CX Circle Community beim Apero

By developing a holistic view of the customer experience, companies can better address customer needs and build long-term, valuable relationships. Want to learn more?

02.00 pm Entrance
02.30 pm Welcome
02.45 pm Keynote Multi-Experience Management | Nils Hafner
03.15 pm Keynote CX Framework | Benjamin Viereck
03.35 pm Practical Experience DOBI-INTER AG | Stefan Zolliker
04.00 pm Breakout Sessions
05.00 pm CX/CRM Award
05.15 pm Aperitif and Network


Thursday, 02.11.2023



isolutions, The Circle 38, Zürich Flughafen



02.30 - 07.00 pm


Suitable for

CRM, Sales, Marketing and Service Employees




Sign up for the CX Circle.