Team Lead - Managed Infrastructure
Job Description
Are you a leader who wants to build and shape an Azure team?
Our philosophy is: Engineering instead of repetitive execution. Ten identical tickets should not be solved manually ten times – for us, they are a signal that we should build something that will help us in the future. Do you want to embed exactly this mindset within a team?
Then we are looking for you! Get inspired by the isolutions Experience and become part of a team that communicates openly and directly, supports and challenges one another, and is spread across Switzerland and Barcelona.
This is what you get up for in the morning:
- You lead the Managed Infrastructure team both professionally and disciplinarily and systematically develop your employees from Azure support roles toward engineering and expert-level profiles – including a clear and binding certification roadmap.
- You continue to build up the young team: recruiting, onboarding, skills development, and succession planning are in your hands.
- You are responsible for platform stability, monitoring, backup and restore, as well as patch compliance across our customers’ Azure environments.
- You act as the escalation point for major incidents at infrastructure level and ensure thorough root-cause analyses and sustainable remediation measures.
- You plan capacity, on-call coverage, and shifts across the Switzerland and Barcelona locations, while taking regulatory requirements into account – for example, customers from the financial sector whose environments may only be accessed from Switzerland.
- You establish an engineering culture within the team: recurring cases are identified as patterns and permanently eliminated through automation, Infrastructure as Code, or standard changes – and you deliberately allocate capacity for this.
- You manage collaboration with our vTeams Operations and Architecture & Automation around Landing Zones and Infrastructure as Code frameworks.
- You act as Process Owner for your team’s core processes – for example onboarding, service expansion, and transition – and are responsible for your customers’ operational documentation: up to date, traceable, and audit-ready. You delegate the operational implementation to your technical leads.
- You work closely with the Product Owner, Customer Success Management, and Service Desk to ensure that customer needs, the roadmap, and operations are aligned.
- You are responsible for budget, utilization, and costs, keep an eye on your customers’ Azure costs, and support Presales with infrastructure proposals – together with our Supplier & Contract Management team, including at the interface with Microsoft and our partners.
We would like you to:
- You have completed vocational training as an IT specialist (Informatiker/in EFZ) or an equivalent qualification; further education at HF/FH level is an advantage or already planned.
- You have at least three years of professional experience in Azure operations or engineering and have already gained one to two years of leadership experience – either professionally or disciplinarily.
- You have broad Azure expertise: subscriptions and governance, compute and storage, networking, Entra ID and RBAC, backup and disaster recovery, Azure Monitor, and Cost Management.
- You have a good understanding of Infrastructure as Code (Terraform), Git workflows, and CI/CD pipelines and are able to assess and support the technical decisions made by your team.
- You think like an engineer: you challenge manual processes, recognize patterns in recurring cases, and actively drive automation and standardization.
- You think in processes: you are familiar with ITIL-based Incident, Change, and Problem Management as well as ServiceNow, and you enjoy taking ownership of processes and their documentation – including in an audit context.
- You hold certifications such as AZ-104; AZ-305, AZ-500, or AZ-400 as well as ITIL 4 Foundation are a plus.
- You bring strong skills in building and driving change, have technical depth, and are able to delegate and empower others at the same time.
- You confidently lead an intercultural, distributed team, remain calm in crisis situations, and communicate clearly with customers and management.
- You have very good German and English skills (the team works partly in English at the Barcelona location); French is a plus.
Application Process
What does the Application Process look like?
Benefits
isolutions - the way we are and work
Three cheers for Team Spirit
We work together and for one another. Everyone has their own responsibilities and brings their own personality and ability to the job. But there’s always time for a game of ping-pong or an after-work beer. #teamwork
Work-Life Balance, Home Office and Workation
How do you work? We believe in a hybrid model for maximum efficiency, which allows you to work flexibly. Do you want to combine work and vacation? Whether in the isolutions office, from home or workation - we make it possible. After all, a healthy work-life balance is important to us! #wecareaboutyou
Central Locations
All of our offices – Bern, Zurich, Basel and Barcelona – are centrally located, so they are well connected and have good transport links. #stayconnected #whereveryouare
Flat Hierarchies, open Feedback and corporate Culture
We believe in the skills and abilities of every employee. With us, it is not about climbing the career ladder – specialist and management skills are valued and rewarded equally. With us, you can get involved and make a difference. Exchange, open communication and feedback are all part of our corporate culture and are actively put into practice.
So we can achieve success together. #bettertogether
Events are in our DNA
Hard work should be rewarded! We always start the year with our SnowBootCamp, end the summer with a summer party and round off the year with a big Christmas party. But we also celebrate our successes throughout the year with quarterly parties, happenings and get-togethers – with the team and with clients. #celebratesuccesstogether #morefuntogether
For the Sake of the Environment
Thanks to our central locations, our employees can easily travel to the office by public transport. We offer all our employees a Half Fare Card to use on their commutes to and from work. And business trips are, of course, fully covered. #travelandwork
Employee Promotion and Development
Not only do we shape the future of our customers, we also offer our employees development opportunities – individually tailored to their personal needs. #shapeyourcareer
Holidays can also be extended
Because we want our employees to be able to relax, isolutions gives you 27 vacation days a year! You are fond of traveling and want even more vacations? No problem! At isolutions, you can buy up to 1 month of additional vacation days! #rechargeyourbatteries
+ 1 Week of Corporate Social Responsibility
Give something back to the world and your fellow human beings! We want to encourage our employees to do good. That’s why we give every employee an extra week of leave for social commitments. #getinvolved #socialresponsibility #charity
zäme rede
We always start the week together: Every Monday our CEO introduces the week, inspiring employees with their stories and celebrating their successes together. And refreshments are always provided. #mondayslikethis
