Service Desk Specialist
Job Description
Are you a service desk professional with a passion for customer support?
At isolutions, we are passionate about digital transformation and creating digital work environments that foster creativity, enable agile and intelligent collaboration, and deliver positive customer and employee experiences. Our vision is not only to support companies in their digital transformation, but also to provide our employees with a modern workplace and a strong corporate culture.
We are looking for a positive, motivated person to provide technical support to our customers. With us, you will experience an environment where people communicate openly and directly, support one another, and positively challenge each other to grow together. Get inspired by the isolutions Experience and become part of the synergy between curiosity, credibility, and honesty.
This is what you get up for in the morning:
- You provide 1st-level support to our customers – by phone, email, and remote support – and achieve a high first-contact resolution rate.
- You analyze, resolve, and document user issues in a structured and traceable manner.
- You provide basic Microsoft 365 support covering Exchange Online, Teams, SharePoint, and OneDrive.
- You handle identity-related topics for individual users – Microsoft Entra ID, MFA, SSPR, as well as password and account-related requests.
- You take care of endpoint fundamentals (Intune, enrollment status), manage access rights, and assign licenses.
- You work according to ITIL processes in ServiceNow, escalate issues to 2nd level in a structured manner, and stay on top of the ticket until it is resolved.
- You create documentation and checklists and actively maintain our knowledge base.
- You work with third-party providers and keep internal processes up to date.
- You handle administrative tasks, prepare reports, and maintain our Dynamics 365 environment.
We would like you to:
- You have experience in 1st-level support or customer service – or the motivation to join us as a career changer.
- Training as an ICT Specialist is an advantage; equivalent experience is equally valued.
- You have good knowledge of Windows 10/11 and Microsoft 365; Apple experience is a plus.
- You have experience providing user support in a Windows environment.
- You have a curious mindset and genuine enthusiasm for technology.
- You work independently, have a strong customer focus, and maintain high quality standards.
- You communicate clearly and courteously – even when things get hectic – and take ownership of your tickets.
- You hold certifications such as AB-900 and ITIL 4 Foundation or are willing to obtain them with us; knowledge of Dynamics 365, accounting, or finance is a plus.
- You have native-level or fluent German (at least B2) and good English skills. French is an advantage.
Application Process
What does the Application Process look like?
Benefits
isolutions - the way we are and work
Three cheers for Team Spirit
We work together and for one another. Everyone has their own responsibilities and brings their own personality and ability to the job. But there’s always time for a game of ping-pong or an after-work beer. #teamwork
Work-Life Balance, Home Office and Workation
How do you work? We believe in a hybrid model for maximum efficiency, which allows you to work flexibly. Do you want to combine work and vacation? Whether in the isolutions office, from home or workation - we make it possible. After all, a healthy work-life balance is important to us! #wecareaboutyou
Central Locations
All of our offices – Bern, Zurich, Basel and Barcelona – are centrally located, so they are well connected and have good transport links. #stayconnected #whereveryouare
Flat Hierarchies, open Feedback and corporate Culture
We believe in the skills and abilities of every employee. With us, it is not about climbing the career ladder – specialist and management skills are valued and rewarded equally. With us, you can get involved and make a difference. Exchange, open communication and feedback are all part of our corporate culture and are actively put into practice.
So we can achieve success together. #bettertogether
Events are in our DNA
Hard work should be rewarded! We always start the year with our SnowBootCamp, end the summer with a summer party and round off the year with a big Christmas party. But we also celebrate our successes throughout the year with quarterly parties, happenings and get-togethers – with the team and with clients. #celebratesuccesstogether #morefuntogether
For the Sake of the Environment
Thanks to our central locations, our employees can easily travel to the office by public transport. We offer all our employees a Half Fare Card to use on their commutes to and from work. And business trips are, of course, fully covered. #travelandwork
Employee Promotion and Development
Not only do we shape the future of our customers, we also offer our employees development opportunities – individually tailored to their personal needs. #shapeyourcareer
Holidays can also be extended
Because we want our employees to be able to relax, isolutions gives you 27 vacation days a year! You are fond of traveling and want even more vacations? No problem! At isolutions, you can buy up to 1 month of additional vacation days! #rechargeyourbatteries
+ 1 Week of Corporate Social Responsibility
Give something back to the world and your fellow human beings! We want to encourage our employees to do good. That’s why we give every employee an extra week of leave for social commitments. #getinvolved #socialresponsibility #charity
zäme rede
We always start the week together: Every Monday our CEO introduces the week, inspiring employees with their stories and celebrating their successes together. And refreshments are always provided. #mondayslikethis
