Senior Business Consultant - Customer Engagement

Job Description

Are you passionate about optimizing and digitizing customer processes?

Are you enthusiastic about efficient processes that bring our customers the greatest possible benefit? Are you looking forward to working with us to find new ways to digitize customer relationships?

Then we are looking for you! Let yourself be infected by our team spirit and experience the isolutions experience. We exchange ideas openly and directly, support each other and spur each other on to top performance every day.

This is what you get up for in the morning:

  • You advise our customers on the challenges of optimizing and digitizing customer processes (CRM/CX) in marketing, sales or customer service

  • You analyze their needs, challenges and goals

  • You design and support digital transformations by designing and implementing innovative solutions

  • You design modern end-to-end CRM and CX solutions for our customers based on the Microsoft stack such as Power Platform, Dynamics 365, Microsoft 365 or Copilot and are thus also the interface between our customers and our internal specialist teams

  • You successfully support our customers with change and project management in the optimization of customer relationship management

We would like you to:

  • At least three years experience as a consultant in a service environment

  • Proven experience in marketing, sales, customer service or as a consultant

  • Good understanding of the technology environment

  • Ideally you already have experience with the Microsoft stack

  • A (technical) university degree in business administration, digital business management, business informatics or similar

  • Excellent German and very good English skills and willingness to travel in German speaking Switzerland

Männlicher Business Consultant steht mit Frau an Tisch und spricht

If this sounds interesting to you and you have experience as a Consultant, Technical Consultant and/or Software Engineer, then we should talk. These are very exciting times to come on board at isolutions!

Application Process

What does the Application Process look like?

Recruiting Process


isolutions - the way we are and work

Benefit - Teamspirit

Three cheers for Team Spirit

We work together and for one another. Everyone has their own responsibilities and brings their own personality and ability to the job. But there’s always time for a game of ping-pong or an after-work beer. #teamwork

Benefit - Work Life Balance

Work-Life Balance, Home Office and Workation

How do you work? We believe in a hybrid model for maximum efficiency, which allows you to work flexibly. Do you want to combine work and vacation? Whether in the isolutions office, from home or workation - we make it possible. After all, a healthy work-life balance is important to us! #wecareaboutyou

Benefit - Zentrale Lage

Central Locations

All of our offices – Bern, Zurich, Basel and Barcelona – are centrally located, so they are well connected and have good transport links. #stayconnected #whereveryouare

Benefit - Flache Hierarchien

Flat Hierarchies, open Feedback and corporate Culture

We believe in the skills and abilities of every employee. With us, it is not about climbing the career ladder – specialist and management skills are valued and rewarded equally. With us, you can get involved and make a difference. Exchange, open communication and feedback are all part of our corporate culture and are actively put into practice.
So we can achieve success together. #bettertogether

Benefit - Events

Events are in our DNA

Hard work should be rewarded! We always start the year with our SnowBootCamp, end the summer with a summer party and round off the year with a big Christmas party. But we also celebrate our successes throughout the year with quarterly parties, happenings and get-togethers – with the team and with clients. #celebratesuccesstogether #morefuntogether

Benefit - Umwelt

For the Sake of the Environment

Thanks to our central locations, our employees can easily travel to the office by public transport. We offer all our employees a Half Fare Card to use on their commutes to and from work. And business trips are, of course, fully covered. #travelandwork

Benefit - Mitarbeiterförderung

Employee Promotion and Development

Not only do we shape the future of our customers, we also offer our employees development opportunities – individually tailored to their personal needs. #shapeyourcareer

Benefit - Ferien

Holidays can also be extended

Because we want our employees to be able to relax, isolutions gives you 27 vacation days a year! You are fond of traveling and want even more vacations? No problem! At isolutions, you can buy up to 1 month of additional vacation days! #rechargeyourbatteries

Benefit - Corporate Social Responsability

+ 1 Week of Corporate Social Responsibility

Give something back to the world and your fellow human beings! We want to encourage our employees to do good. That’s why we give every employee an extra week of leave for social commitments. #getinvolved #socialresponsibility #charity

Benefit - Zäme Rede

zäme rede

We always start the week together: Every Monday our CEO introduces the week, inspiring employees with their stories and celebrating their successes together. And refreshments are always provided. #mondayslikethis


Contact me for an exchange.

Pascal Lanz

CRM Consulting & Innovation Lead
MAS in Customer Relationship Management
Pascal Lanz