Presales Consultant – Customer Experience
Job Description
Are you passionate about creating outstanding customer experiences?
Get inspired by the isolutions experience and become part of a team that shares knowledge openly, supports each other, and challenges one another to achieve top performance.
This is what you get up for in the morning:
- Envisioning with potential clients: You co-create a vision for modern CX solutions and demonstrate what’s possible
- Leading consulting workshops to define and make tangible the concrete business value for each client
Advising clients on Customer Experience, guiding them on their journey toward customer-centric solutions - Pitching our CX solutions in a compelling, tailored, and eye-level manner
- Developing offers for complex implementation projects, from initial solution design to final proposal — together with the client
- Improving and automating isolutions’ offering process, making our presales and offering process more efficient
- Crafting strong value propositions that clearly communicate the benefits of our CX solutions
We would like you to:
- A degree in Business Administration, Business Informatics, Marketing, CRM/CX, or a related field (University or University of Applied Sciences)
- Several years of experience in presales, consulting, or solution sales, ideally in Customer Experience, CRM, or within the Microsoft ecosystem (Dynamics 365, Customer Insights, Power Platform, Copilot)
- Familiarity with topics such as customer journeys, customer engagement, marketing automation, service excellence, or data-driven customer retention
- Strong conceptual and analytical skills with confident communication — even in complex or unfamiliar situations
- A true people person, able to build trust quickly and navigate demanding stakeholder environments with confidence
- High level of motivation, flexibility, and resilience
Application Process
What does the Application Process look like?
Benefits
isolutions - the way we are and work
Three cheers for Team Spirit
We work together and for one another. Everyone has their own responsibilities and brings their own personality and ability to the job. But there’s always time for a game of ping-pong or an after-work beer. #teamwork
Work-Life Balance, Home Office and Workation
How do you work? We believe in a hybrid model for maximum efficiency, which allows you to work flexibly. Do you want to combine work and vacation? Whether in the isolutions office, from home or workation - we make it possible. After all, a healthy work-life balance is important to us! #wecareaboutyou
Central Locations
All of our offices – Bern, Zurich, Basel and Barcelona – are centrally located, so they are well connected and have good transport links. #stayconnected #whereveryouare
Flat Hierarchies, open Feedback and corporate Culture
We believe in the skills and abilities of every employee. With us, it is not about climbing the career ladder – specialist and management skills are valued and rewarded equally. With us, you can get involved and make a difference. Exchange, open communication and feedback are all part of our corporate culture and are actively put into practice.
So we can achieve success together. #bettertogether
Events are in our DNA
Hard work should be rewarded! We always start the year with our SnowBootCamp, end the summer with a summer party and round off the year with a big Christmas party. But we also celebrate our successes throughout the year with quarterly parties, happenings and get-togethers – with the team and with clients. #celebratesuccesstogether #morefuntogether
For the Sake of the Environment
Thanks to our central locations, our employees can easily travel to the office by public transport. We offer all our employees a Half Fare Card to use on their commutes to and from work. And business trips are, of course, fully covered. #travelandwork
Employee Promotion and Development
Not only do we shape the future of our customers, we also offer our employees development opportunities – individually tailored to their personal needs. #shapeyourcareer
Holidays can also be extended
Because we want our employees to be able to relax, isolutions gives you 27 vacation days a year! You are fond of traveling and want even more vacations? No problem! At isolutions, you can buy up to 1 month of additional vacation days! #rechargeyourbatteries
+ 1 Week of Corporate Social Responsibility
Give something back to the world and your fellow human beings! We want to encourage our employees to do good. That’s why we give every employee an extra week of leave for social commitments. #getinvolved #socialresponsibility #charity
zäme rede
We always start the week together: Every Monday our CEO introduces the week, inspiring employees with their stories and celebrating their successes together. And refreshments are always provided. #mondayslikethis
