Customer Success Manager
Job Description
Are you the person who doesn’t just manage customer relationships, but actively shapes them?
Then we are looking for you! Get inspired by the isolutions Experience and become part of a team that communicates openly and directly, supports and challenges one another.
This is what you get up for in the morning:
- You guide our customers through the onboarding process into our Managed Services and ensure that everything is set up correctly from day one.
- You continuously and proactively manage your customers, regularly meet them on-site, and understand their business, goals, and challenges.
- You enable your customers to get maximum value from our services – driving adoption, introducing new service components, and supporting meaningful further development.
- You identify risks and recurring patterns early and address them before they turn into problems.
- You identify additional customer needs, drive cross-selling and upselling opportunities, and ensure a smooth handover to Presales.
- You strengthen customer loyalty and are jointly responsible for contract renewals together with the Team Leads.
- You systematically feed customer feedback back to our Product Owners and Team Leads, becoming the voice of the customer in our service roadmap.
We would like you to:
- You have several years of experience in customer management within the IT services environment – as a Customer Success Manager, Account Manager, Service Manager, or in a technically oriented consulting role.
- You have a solid technical understanding of Microsoft 365 and Azure and can communicate with engineers at eye level without having to be an engineer yourself. Certifications such as MS-900 or AZ-900 are a plus, or you are willing to obtain them with us.
- You have a strong entrepreneurial mindset: contract, margin, renewal, and growth potential are familiar concepts to you.
- You work proactively rather than reactively – you don’t wait for escalations, but actively reach out to customers.
- You have strong communication and facilitation skills, can prepare and confidently conduct service reviews, and are comfortable working between technical teams and customer-side decision-makers.
- You work independently, in a structured and relationship-oriented manner, and are willing to regularly visit your customers on-site.
- You have excellent German skills; good English skills are an advantage, and French is an additional plus.
Application Process
What does the Application Process look like?
Benefits
isolutions - the way we are and work
Three cheers for Team Spirit
We work together and for one another. Everyone has their own responsibilities and brings their own personality and ability to the job. But there’s always time for a game of ping-pong or an after-work beer. #teamwork
Work-Life Balance, Home Office and Workation
How do you work? We believe in a hybrid model for maximum efficiency, which allows you to work flexibly. Do you want to combine work and vacation? Whether in the isolutions office, from home or workation - we make it possible. After all, a healthy work-life balance is important to us! #wecareaboutyou
Central Locations
All of our offices – Bern, Zurich, Basel and Barcelona – are centrally located, so they are well connected and have good transport links. #stayconnected #whereveryouare
Flat Hierarchies, open Feedback and corporate Culture
We believe in the skills and abilities of every employee. With us, it is not about climbing the career ladder – specialist and management skills are valued and rewarded equally. With us, you can get involved and make a difference. Exchange, open communication and feedback are all part of our corporate culture and are actively put into practice.
So we can achieve success together. #bettertogether
Events are in our DNA
Hard work should be rewarded! We always start the year with our SnowBootCamp, end the summer with a summer party and round off the year with a big Christmas party. But we also celebrate our successes throughout the year with quarterly parties, happenings and get-togethers – with the team and with clients. #celebratesuccesstogether #morefuntogether
For the Sake of the Environment
Thanks to our central locations, our employees can easily travel to the office by public transport. We offer all our employees a Half Fare Card to use on their commutes to and from work. And business trips are, of course, fully covered. #travelandwork
Employee Promotion and Development
Not only do we shape the future of our customers, we also offer our employees development opportunities – individually tailored to their personal needs. #shapeyourcareer
Holidays can also be extended
Because we want our employees to be able to relax, isolutions gives you 27 vacation days a year! You are fond of traveling and want even more vacations? No problem! At isolutions, you can buy up to 1 month of additional vacation days! #rechargeyourbatteries
+ 1 Week of Corporate Social Responsibility
Give something back to the world and your fellow human beings! We want to encourage our employees to do good. That’s why we give every employee an extra week of leave for social commitments. #getinvolved #socialresponsibility #charity
zäme rede
We always start the week together: Every Monday our CEO introduces the week, inspiring employees with their stories and celebrating their successes together. And refreshments are always provided. #mondayslikethis
