Customer Success Manager - Customer Experience
Job Description
Are you passionate about digitizing customer processes?
Be inspired by the isolutions Experience and become part of a team that openly shares knowledge, supports one another, and achieves great things together.
This is what you get up for in the morning:
- You support our customers in the long-term evolution of their Customer Experience and CRM solutions, ensuring they continuously deliver business value.
- Together with our customers, you identify new opportunities for optimization and digitalization across marketing, sales, and customer service.
- You analyze new requirements, prioritize them with stakeholders, and develop roadmaps to drive the successful evolution of solutions.
- You take ownership of quality, timelines, and budgets for your enhancement projects and change initiatives.
- You coordinate the implementation of requirements with consultants, architects, developers, and the service desk.
- You ensure stable operations and make sure incidents, changes, and enhancements are delivered efficiently.
- You advise customers on the adoption of new technologies within the Microsoft ecosystem, particularly Dynamics 365, Power Platform, Customer Insights, and Copilot.
- As a multiplier, you introduce customers to new components and solutions that have already proven successful with other clients and can help support their business goals.
- You present project progress, manage risks, and ensure the expected business value is achieved.
- You build long-term customer relationships and establish yourself as a trusted advisor for business stakeholders and management.
- You work closely with our Customer Experience teams and actively contribute to the success of our customers.
We would like you to:
- A completed university or university of applied sciences degree, ideally in Business Information Systems, Business Administration, or a related field.
- Several years of experience leading IT projects, preferably within the CRM or Customer Experience domain.
- Experience within the Microsoft ecosystem, particularly Dynamics 365, Power Platform, and Copilot, or comparable CRM platforms.
- Experience collaborating with customers and managing demanding stakeholders.
- Strong communication and negotiation skills.
- A structured, solution-oriented way of working and a high sense of responsibility.
- Excellent Swiss German and very good English language skills.
- Willingness to travel within the German-speaking region of Switzerland.
Application Process
What does the Application Process look like?
Benefits
isolutions - the way we are and work
Three cheers for Team Spirit
We work together and for one another. Everyone has their own responsibilities and brings their own personality and ability to the job. But there’s always time for a game of ping-pong or an after-work beer. #teamwork
Work-Life Balance, Home Office and Workation
How do you work? We believe in a hybrid model for maximum efficiency, which allows you to work flexibly. Do you want to combine work and vacation? Whether in the isolutions office, from home or workation - we make it possible. After all, a healthy work-life balance is important to us! #wecareaboutyou
Central Locations
All of our offices – Bern, Zurich, Basel and Barcelona – are centrally located, so they are well connected and have good transport links. #stayconnected #whereveryouare
Flat Hierarchies, open Feedback and corporate Culture
We believe in the skills and abilities of every employee. With us, it is not about climbing the career ladder – specialist and management skills are valued and rewarded equally. With us, you can get involved and make a difference. Exchange, open communication and feedback are all part of our corporate culture and are actively put into practice.
So we can achieve success together. #bettertogether
Events are in our DNA
Hard work should be rewarded! We always start the year with our SnowBootCamp, end the summer with a summer party and round off the year with a big Christmas party. But we also celebrate our successes throughout the year with quarterly parties, happenings and get-togethers – with the team and with clients. #celebratesuccesstogether #morefuntogether
For the Sake of the Environment
Thanks to our central locations, our employees can easily travel to the office by public transport. We offer all our employees a Half Fare Card to use on their commutes to and from work. And business trips are, of course, fully covered. #travelandwork
Employee Promotion and Development
Not only do we shape the future of our customers, we also offer our employees development opportunities – individually tailored to their personal needs. #shapeyourcareer
Holidays can also be extended
Because we want our employees to be able to relax, isolutions gives you 27 vacation days a year! You are fond of traveling and want even more vacations? No problem! At isolutions, you can buy up to 1 month of additional vacation days! #rechargeyourbatteries
+ 1 Week of Corporate Social Responsibility
Give something back to the world and your fellow human beings! We want to encourage our employees to do good. That’s why we give every employee an extra week of leave for social commitments. #getinvolved #socialresponsibility #charity
zäme rede
We always start the week together: Every Monday our CEO introduces the week, inspiring employees with their stories and celebrating their successes together. And refreshments are always provided. #mondayslikethis
