Senior Business Consultant - Customer Engagement
Job Description
Are you passionate about optimizing and digitizing customer processes?
Then we are looking for you! Let yourself be infected by our team spirit and experience the isolutions experience. We exchange ideas openly and directly, support each other and spur each other on to top performance every day.
This is what you get up for in the morning:
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You advise our customers on the challenges of optimizing and digitizing customer processes (CRM/CX) in marketing, sales or customer service
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You analyze their needs, challenges and goals
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You design and support digital transformations by designing and implementing innovative solutions
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You design modern end-to-end CRM and CX solutions for our customers based on the Microsoft stack such as Power Platform, Dynamics 365, Microsoft 365 or Copilot and are thus also the interface between our customers and our internal specialist teams
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You successfully support our customers with change and project management in the optimization of customer relationship management
We would like you to:
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At least three years experience as a consultant in a service environment
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Proven experience in marketing, sales, customer service or as a consultant
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Good understanding of the technology environment
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Ideally you already have experience with the Microsoft stack
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A (technical) university degree in business administration, digital business management, business informatics or similar
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Excellent German and very good English skills and willingness to travel in German speaking Switzerland
Application Process
What does the Application Process look like?
Benefits
isolutions - the way we are and work
Three cheers for Team Spirit
We work together and for one another. Everyone has their own responsibilities and brings their own personality and ability to the job. But there’s always time for a game of ping-pong or an after-work beer. #teamwork
Work-Life Balance, Home Office and Workation
How do you work? We believe in a hybrid model for maximum efficiency, which allows you to work flexibly. Do you want to combine work and vacation? Whether in the isolutions office, from home or workation - we make it possible. After all, a healthy work-life balance is important to us! #wecareaboutyou
Central Locations
All of our offices – Bern, Zurich, Basel and Barcelona – are centrally located, so they are well connected and have good transport links. #stayconnected #whereveryouare
Flat Hierarchies, open Feedback and corporate Culture
We believe in the skills and abilities of every employee. With us, it is not about climbing the career ladder – specialist and management skills are valued and rewarded equally. With us, you can get involved and make a difference. Exchange, open communication and feedback are all part of our corporate culture and are actively put into practice.
So we can achieve success together. #bettertogether
Events are in our DNA
Hard work should be rewarded! We always start the year with our SnowBootCamp, end the summer with a summer party and round off the year with a big Christmas party. But we also celebrate our successes throughout the year with quarterly parties, happenings and get-togethers – with the team and with clients. #celebratesuccesstogether #morefuntogether
For the Sake of the Environment
Thanks to our central locations, our employees can easily travel to the office by public transport. We offer all our employees a Half Fare Card to use on their commutes to and from work. And business trips are, of course, fully covered. #travelandwork
Employee Promotion and Development
Not only do we shape the future of our customers, we also offer our employees development opportunities – individually tailored to their personal needs. #shapeyourcareer
Holidays can also be extended
Because we want our employees to be able to relax, isolutions gives you 27 vacation days a year! You are fond of traveling and want even more vacations? No problem! At isolutions, you can buy up to 1 month of additional vacation days! #rechargeyourbatteries
+ 1 Week of Corporate Social Responsibility
Give something back to the world and your fellow human beings! We want to encourage our employees to do good. That’s why we give every employee an extra week of leave for social commitments. #getinvolved #socialresponsibility #charity
zäme rede
We always start the week together: Every Monday our CEO introduces the week, inspiring employees with their stories and celebrating their successes together. And refreshments are always provided. #mondayslikethis
