Support Engineer (m/f/d)
Job Description
Are you an experienced support engineer with a passion for customer support?
Then we are looking for you! Let yourself be infected by the isolutions experience and experience a team that openly and directly exchanges ideas, supports and challenges each other.
This is what you get up for in the morning:
- 2nd level support of SME customers in by phone, ticket and remote maintenance.
- Analyze, troubleshoot and document user issues.
- Create documentation, instructions and checklists and maintain knowledge base.
- Forwarding, coordinating and monitoring incidents and problems with external partners.
- Manage access permissions and user knowledge.
- Collaborate with 3rd level support on complex incidents.
- Conduct internal and external training.
- The opportunity to develop with us as we grow and take on increasing responsibility in other areas e.g. Projects, DevOps, Architecture etc.
We would like you to:
- Computer science in general and customer support in particular are close to your heart. You have the urge to constantly improve things and apply the latest technologies.
- You want to help our employees every day: you have a strong sense of service and a high willingness to help.
- You have no fear of contact and enjoy helping out on site.
- A high sense of responsibility.
- Experience in the Microsoft environment, knowledge of Microsoft Azure, Intune, Microsoft 365, Microsoft Hardware, for example, is an advantage.
- Good German and English at a professional level.
Application Process
What does the Application Process look like?
Benefits
isolutions - the way we are and work
Three cheers for Team Spirit
We work together and for one another. Everyone has their own responsibilities and brings their own personality and ability to the job. But there’s always time for a game of ping-pong or an after-work beer. #teamwork
Work-Life Balance, Home Office and Workation
How do you work? We believe in a hybrid model for maximum efficiency, which allows you to work flexibly. Do you want to combine work and vacation? Whether in the isolutions office, from home or workation - we make it possible. After all, a healthy work-life balance is important to us! #wecareaboutyou
Central Locations
All of our offices – Bern, Zurich, Basel and Barcelona – are centrally located, so they are well connected and have good transport links. #stayconnected #whereveryouare
Flat Hierarchies, open Feedback and corporate Culture
We believe in the skills and abilities of every employee. With us, it is not about climbing the career ladder – specialist and management skills are valued and rewarded equally. With us, you can get involved and make a difference. Exchange, open communication and feedback are all part of our corporate culture and are actively put into practice.
So we can achieve success together. #bettertogether
Events are in our DNA
Hard work should be rewarded! We always start the year with our SnowBootCamp, end the summer with a summer party and round off the year with a big Christmas party. But we also celebrate our successes throughout the year with quarterly parties, happenings and get-togethers – with the team and with clients. #celebratesuccesstogether #morefuntogether
For the Sake of the Environment
Thanks to our central locations, our employees can easily travel to the office by public transport. We offer all our employees a Half Fare Card to use on their commutes to and from work. And business trips are, of course, fully covered. #travelandwork
Employee Promotion and Development
Not only do we shape the future of our customers, we also offer our employees development opportunities – individually tailored to their personal needs. #shapeyourcareer
Holidays can also be extended
Because we want our employees to be able to relax, isolutions gives you 27 vacation days a year! You are fond of traveling and want even more vacations? No problem! At isolutions, you can buy up to 1 month of additional vacation days! #rechargeyourbatteries
+ 1 Week of Corporate Social Responsibility
Give something back to the world and your fellow human beings! We want to encourage our employees to do good. That’s why we give every employee an extra week of leave for social commitments. #getinvolved #socialresponsibility #charity
zäme rede
We always start the week together: Every Monday our CEO introduces the week, inspiring employees with their stories and celebrating their successes together. And refreshments are always provided. #mondayslikethis
